Refund policy

At Revixa, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging with all included accessories.

  • Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used or damaged products caused by misuse.

  • Items returned without original packaging.

  • Products marked as final sale or non-returnable.

  • Gift cards.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

How to Start a Return

To request a return, please contact our customer support team with your:

  • Full name

  • Order number

  • Reason for the return

Once your request is approved, we'll provide return instructions.

Please do not send products back without receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was shipped.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

After your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they arrive damaged, defective, or incorrect. If you need an exchange, please contact our support team.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow our return process.

Contact Us

If you have any questions regarding our Refund Policy or need assistance with a return, please contact our customer support team. We're always happy to help.